Gardeners Norbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Norbury provides gardening and related services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these terms. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation purchasing services from Gardeners Norbury.

Company means Gardeners Norbury, the gardening service provider.

Services means gardening, garden maintenance, hedge cutting, lawn care, planting, green waste handling, and any other related services provided by the Company.

Booking means a confirmed arrangement for the Company to provide Services to the Client at a specified time and location.

Site means the property or garden where the Services are to be carried out.

2. Scope of Services

The Company provides general gardening and garden maintenance services, including but not limited to lawn mowing, hedge trimming, pruning, planting, weeding, leaf clearance, garden tidy-ups and related tasks as agreed with the Client at the time of booking.

The precise scope of Services for each Booking will be agreed in advance, either as a one-off visit or as part of an ongoing maintenance schedule. Any additional work requested on the day that is outside the agreed scope will be treated as an extra and may be charged separately or rescheduled.

The Company reserves the right to decline work that is unsafe, unlawful, beyond reasonable horticultural practice, or outside the skills and equipment normally provided by the Company.

3. Booking Process

Bookings can be made by the Client by contacting the Company and providing details of the required Services, the Site address, preferred dates and times, and any relevant access information.

The Company may request photographs or a description of the garden and tasks, and may propose a site visit or consultation if necessary to assess the work. Any estimated duration or cost provided prior to inspection is an estimate only and is subject to confirmation.

A Booking is considered confirmed only when the Company has accepted the request and provided a date and time for the visit. The Company may offer a time window for arrival rather than a fixed time, and the Client understands that timings may vary due to traffic, weather, and other operational factors.

For certain Services or larger projects, the Company may require a written acceptance of a quotation from the Client before scheduling work. The Client is responsible for checking that the details of the Booking and any quotation are accurate and suitable for their needs.

4. Access and Client Obligations

The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time. Gates should be unlocked, and any necessary access arrangements should be clearly communicated in advance.

The Client is responsible for securing any pets and ensuring that children and other occupants remain at a safe distance from the working area and equipment during the provision of Services.

The Client must inform the Company of any known hazards at the Site, including uneven ground, fragile surfaces, hidden wiring, buried services, or any plants that must not be disturbed. The Company will not be liable for damage arising from undisclosed hazards.

Where the Client fails to provide access or necessary information, the Company may charge a call-out fee or treat the Booking as a late cancellation in accordance with these terms.

5. Quotations and Pricing

Quotations provided by the Company are based on the information supplied by the Client and, if applicable, on a site inspection. Quotations remain valid for a limited period as specified by the Company, or if not specified, for thirty days from the date of issue.

Prices may be based on hourly rates, fixed project fees, or a combination of both, as stated in the quotation or booking confirmation. The Company reserves the right to adjust pricing if the scope or conditions of the work differ materially from those originally described or if additional tasks are requested by the Client.

Any variations to the agreed Services, whether requested by the Client or required by unforeseen circumstances, will be discussed with the Client and may result in additional charges or rescheduling.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment for one-off visits is due on completion of the Services on the day of the visit. For ongoing maintenance schedules, payment terms will be communicated to the Client and may be weekly, fortnightly, monthly, or per visit.

The Company accepts standard forms of payment as communicated to the Client during the booking process. Cash payments, where accepted, must be made directly to the representative of the Company at the end of the visit. Where bank transfer or card payment is used, the payment must be completed within the agreed timeframe stated on the invoice.

The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering late payments.

For larger projects or for work requiring the purchase of significant quantities of materials, the Company may require a deposit or staged payments. Any such requirement will be specified in the quotation or booking confirmation. Deposits are generally non-refundable once materials have been ordered or specific commitments made.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a Booking by giving notice to the Company. The amount of notice required and any applicable charges will depend on the timing of the cancellation.

If the Client cancels or requests to reschedule more than forty-eight hours before the scheduled start time, no cancellation fee will normally be charged, unless specific arrangements or special orders have already been made.

If the Client cancels or requests to reschedule less than forty-eight hours before the scheduled start time, the Company reserves the right to charge a reasonable cancellation fee, which may include any costs already incurred and any lost opportunity to undertake other work.

If the Company arrives at the Site at the agreed time and is unable to gain access or commence work for reasons within the Client's control, the visit may be treated as a late cancellation and charged accordingly.

The Company may cancel or reschedule a Booking in the event of severe weather, staff illness, vehicle breakdown, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as possible and to agree a new date with the Client. The Company will not be liable for any losses arising from such cancellations.

8. Standards of Work and Complaints

The Company aims to provide Services with reasonable care and skill, in accordance with good horticultural and safety practices. The exact appearance of a garden may vary depending on seasonal growth, existing conditions, and the limitations of the agreed work.

If the Client is not satisfied with any aspect of the work, they should raise their concerns with the Company as soon as reasonably possible, and in any event within forty-eight hours of the visit or completion of the Services. The Company will investigate and, where appropriate, seek to remedy any genuine defect in the Services within a reasonable time.

The Company is not liable for issues arising from Client neglect, adverse weather, pests, diseases, or factors beyond its control. Plants, lawns, and hedges require ongoing care which may be outside the scope of a single visit or limited maintenance contract.

9. Materials, Plants and Equipment

Where the Company supplies materials or plants, these will be of a standard suitable for the intended purpose. The Client accepts that the growth and survival of plants depend on correct aftercare, weather conditions, and other natural factors outside the Companys control. The Company does not guarantee the life of any plant after it has been properly installed, unless expressly stated in writing.

Any warranties or guarantees on products or materials supplied by third parties will be subject to the terms of the relevant manufacturer or supplier.

The Company will provide its own tools and equipment unless otherwise agreed. The Client agrees not to misuse or interfere with any equipment brought to the Site and to respect any safety instructions given by the Company.

10. Garden Waste and Waste Regulations

The handling and disposal of garden waste will be agreed with the Client before work begins. Options may include leaving green waste neatly on site for the Client to dispose of, using the Clients own garden waste bin, or removing waste from the Site as an additional service.

Where the Company agrees to remove garden waste, this will be carried out in accordance with applicable UK waste regulations. Disposal charges may apply based on the volume and type of waste to be removed, and these charges will be communicated to the Client in advance where reasonably possible.

The Company will not remove or dispose of hazardous waste, contaminated soil, or any materials that it is not licensed or permitted to handle. The Client is responsible for the lawful disposal of any waste that the Company cannot remove.

The Client must not instruct the Company to dispose of waste unlawfully. The Company reserves the right to refuse any request that would breach waste or environmental regulations.

11. Health and Safety

The Company will take reasonable measures to carry out the Services in a safe manner, including the use of appropriate tools, protective equipment, and working practices.

The Client must ensure that the working area is reasonably clear of obstacles such as toys, furniture, and pet waste, and that any potential safety risks are communicated to the Company prior to the start of work.

The Company may suspend or modify the Services if it considers that continuing would present an unacceptable health and safety risk to its personnel, the Client, or third parties. In such cases, the Company will discuss alternative arrangements with the Client where possible.

12. Liability and Limitations

The Company will be liable for direct loss or damage to the Clients property that is caused by the negligent acts or omissions of the Company in the performance of the Services, subject to the limitations set out in these Terms and Conditions.

The Company will not be liable for any indirect or consequential losses, including loss of enjoyment, loss of profits, loss of use, or loss of opportunity, whether arising in contract, tort, or otherwise.

The Companys total liability to the Client in respect of any single event or series of connected events shall not exceed the total fees paid or payable by the Client for the Services giving rise to the claim, unless otherwise required by law.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

The Client is responsible for protecting or removing fragile items, ornaments, and movable objects from the working area. The Company will not be liable for cosmetic damage to such items where the Client has failed to relocate or protect them in advance.

13. Insurance

The Company will maintain appropriate public liability insurance in respect of its gardening operations. Evidence of insurance cover can be provided to the Client upon reasonable request.

The Client is responsible for maintaining their own buildings, contents, and any other relevant insurance in connection with the Site and any existing structures, fixtures, or plantings.

14. Termination of Ongoing Services

For regular or ongoing maintenance arrangements without a fixed end date, either party may terminate the arrangement by giving reasonable written notice to the other, typically not less than fourteen days unless otherwise agreed.

The Company may terminate or suspend Services with immediate effect if the Client fails to pay any amount due, behaves in an abusive or threatening manner, or otherwise materially breaches these Terms and Conditions.

Upon termination, the Client will remain liable for all Services performed and materials supplied up to the effective date of termination, including any non-cancellable commitments made by the Company specifically for the Client.

15. Privacy and Data Protection

The Company will collect and use personal information provided by the Client, such as name, address, and contact details, for the purposes of managing bookings, delivering Services, processing payments, and communicating with the Client.

The Company will handle personal data in accordance with applicable UK data protection laws. Personal information will not be sold to third parties and will only be shared where necessary for the provision of Services, compliance with legal obligations, or with the Clients consent.

16. Force Majeure

The Company will not be in breach of these Terms and Conditions or liable for delay or failure in performing its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather, natural disasters, acts of government, strikes, equipment failure, or other unforeseen incidents.

In such cases, the Company will notify the Client as soon as reasonably practicable and will seek to resume or reschedule the Services when circumstances permit.

17. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or the way the Company operates. The current version will apply to any new or renewed Bookings made after the updated terms have been communicated or made available to the Client.

Where changes are material and ongoing Services are provided, the Company will take reasonable steps to inform the Client of the updated terms.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or in connection with these Terms and Conditions or the provision of the Services.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or specific agreement relating to particular Services, constitute the entire agreement between the Client and the Company in respect of the Services. They supersede any prior discussions, correspondence, or understandings between the parties relating to the same subject matter.

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.