Terms and Conditions for Gardeners Norbury

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Norbury. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to be fair, clear, and practical for both parties. In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service.

These terms apply to domestic and commercial gardening work, including one-off visits and recurring appointments. They are designed to support safe, lawful, and efficient service delivery. Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

By arranging work with gardeners in Norbury, you confirm that you are authorised to request the services at the property concerned and that you accept responsibility for providing accurate information about the site, access, and any hazards that may affect the work.

1. Booking Process

Bookings may be made by phone, email, online form, or any other method we may make available from time to time. A booking is not confirmed until it has been accepted by us and, where required, any deposit or prepayment has been received. We may ask for details about the size of the garden, the type of work required, access arrangements, preferred timing, and any special instructions so that we can allocate suitable time and equipment.

Estimates or quotations are based on the information provided at the time of enquiry. If the actual conditions differ materially from the information supplied, we may need to revise the quotation, the planned duration, or the team assigned to the work. For example, hidden overgrowth, restricted access, heavy waste volume, or unsafe conditions may require additional time or resources. We will always aim to explain any change before work continues, where reasonably possible.

Any agreed date or time is approximate unless expressly confirmed as fixed. Weather conditions, traffic, staff availability, equipment faults, and other operational factors may affect scheduling. We will use reasonable efforts to attend at the agreed time, but we do not guarantee exact arrival times. If a delay or rescheduling becomes necessary, we will make reasonable efforts to inform you as soon as practicable.

2. Payments and Charges

The fees for Norbury gardeners will be set out in the quotation, estimate, or booking confirmation. Charges may be based on an hourly rate, a fixed price, or a combination of labour, materials, and waste handling costs. Unless stated otherwise, prices are exclusive of any unusual or additional work not covered by the original scope. We reserve the right to charge for extra time or materials where these are requested by you or become necessary because of site conditions not disclosed in advance.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the work, although deposits, staged payments, or advance payment may be required for larger projects or repeat services. We may accept bank transfer, card payment, or another agreed method. If payment is not made by the due date, we may charge interest and recovery costs where permitted by law. We may also suspend further services until outstanding amounts are paid in full.

If a quotation includes materials purchased specifically for your job, these may be charged separately or included in the overall price depending on the arrangement confirmed with you. Where third-party services, permits, or disposal fees are required, these may also be added to the final invoice if they were not included in the original price. All invoices should be reviewed promptly, and any query should be raised as soon as possible after receipt.

3. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. If you cancel at short notice, especially after we have allocated staff, prepared equipment, purchased materials, or set aside a booking slot, we may charge a cancellation fee that reflects our actual losses and administrative costs. Any deposit paid may be retained in whole or in part where cancellation occurs after confirmation and preparatory work has begun, subject to applicable consumer law.

If you are not available when our team arrives and access cannot be gained within a reasonable time, the visit may be treated as a missed appointment. In those circumstances, we may charge for wasted time, travel, and any other unavoidable costs. If access is prevented by locked gates, unsafe animals, lack of permission, or incomplete instructions, we may need to rearrange the job and charge accordingly.

We also reserve the right to cancel or postpone a visit where weather, unsafe conditions, equipment failure, illness, or other circumstances make it impractical or unsafe to proceed. In such cases, we will try to offer an alternative date. We are not responsible for any indirect loss arising from a change in schedule, provided we have acted reasonably and in good faith.

4. Service Delivery and Customer Responsibilities

To help ensure a smooth service, you must provide accurate information about the work required, the condition of the garden, access routes, utilities, pets, children, fragile items, and any known hazards. You are responsible for ensuring that the area is reasonably accessible and that we are permitted to carry out the requested work. Unless agreed otherwise, you should remove or secure valuables, ornaments, furniture, and personal items before the service begins.

You must also make sure that any necessary permissions, leaseholder approvals, neighbourhood restrictions, or property rules are in place before work starts. If the work is to be carried out on communal or rented property, you confirm that you have authority to instruct us or have obtained permission from the relevant party. We will not be liable for delays or additional costs caused by inaccurate instructions or missing authorisation.

We may refuse or pause work if we believe it would be unsafe, unlawful, or outside the agreed scope. In such circumstances, we will explain the issue where possible and may suggest a revised approach or return visit. If the work is interrupted because of a problem for which you are responsible, you may be charged for time already spent and any reasonable expenses incurred.

5. Waste Regulations and Disposal

All green waste, soil, branches, grass cuttings, and similar materials are handled in accordance with applicable UK waste rules. Unless otherwise agreed, we may remove garden waste generated during the service and dispose of it through approved channels. You acknowledge that waste produced by the work remains your responsibility until it is lawfully collected, transferred, or disposed of by us under the agreed arrangement.

We will take reasonable steps to segregate recyclable green waste where appropriate and to avoid unlawful disposal. Certain materials cannot be mixed with garden waste, including hazardous substances, treated timber, asbestos, domestic rubbish, clinical waste, electrical items, batteries, oils, paints, and chemicals. If such items are discovered during the job, we may stop work in that area and ask for further instructions or additional arrangements. Any hidden waste of this kind may result in extra charges.

If you ask us to remove waste, you confirm that it is lawful to do so and that the waste does not contain prohibited or dangerous materials unless we have specifically agreed to handle them. We may decline to remove items that, in our judgment, would create a legal, environmental, or safety risk. Where a waste transfer note, receipt, or other record is required, we will handle documentation in line with our normal compliance procedures.

6. Liability, Damage, and Insurance

We will carry out services with reasonable care and skill. If we cause direct physical damage to property through proven negligence, we will, at our option, repair the damage, arrange for repair, or pay reasonable compensation up to the extent permitted by law and subject to any insurance arrangements we maintain. We will not be responsible for pre-existing damage, hidden defects, structural weaknesses, or deterioration that was already present before work began.

Our liability does not extend to indirect, special, or consequential losses, including loss of profit, loss of business, or loss of enjoyment, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted under English law.

You must inform us of any fragile surfaces, concealed services, irrigation systems, cables, drainage channels, or underground features that could be affected by gardening work. Where no warning is given, we cannot accept responsibility for damage that occurs because of unknown or undisclosed risks. It is also your responsibility to ensure that pets, children, and other persons are kept away from the working area while tools, machinery, or waste are being moved.

7. Materials, Plants, and Equipment

Where we supply plants, soil, fertiliser, mulch, turf, or other materials, we will aim to provide items of satisfactory quality and suitable for the stated purpose at the time of supply. However, natural products may vary in appearance, size, and seasonal condition. We are not responsible for plant failure caused by adverse weather, incorrect watering, pests, disease, poor drainage, soil conditions, or failure to follow agreed maintenance advice where such advice has been given.

Any equipment or tools we use remain our property unless expressly sold to you. If you supply materials for the job, you are responsible for ensuring that they are suitable and safe for the intended use. We may refuse to use any item that appears unsafe, defective, or inappropriate. Where equipment is loaned or left on site by agreement, you must take reasonable care of it and notify us promptly if it is damaged, lost, or stolen through your negligence.

All materials remain chargeable once ordered or installed, except where consumer law gives you a right to reject them. If planting or landscaping is carried out as part of a broader service, the final appearance may evolve over time as plants settle and environmental conditions change. We do not guarantee exact colour, growth rate, or seasonal performance unless a written guarantee is provided.

8. Complaints and Rectification

If you are unhappy with any aspect of the service, you should notify us as soon as reasonably possible after the issue arises. This allows us the opportunity to inspect the work and, where appropriate, return to put matters right. We may ask for photographs, a description of the concern, or access to the property so that we can assess the situation fairly and efficiently.

Where a complaint is justified and relates to work within the agreed scope, we may choose to re-perform the relevant service, make a reasonable adjustment, or offer another suitable remedy. We will not be required to remedy matters that arise from weather, ordinary wear and tear, third-party interference, or your own failure to maintain the area after completion. Any claim should be made promptly and no later than a reasonable time after the service date.

Nothing in this section affects any rights you may have under the Consumer Rights Act 2015 or other applicable legislation. Our aim is to resolve concerns proportionately and professionally without unnecessary delay. If a dispute cannot be resolved informally, the matter will be handled in accordance with the governing law and jurisdiction clause below.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services, these terms, or any related agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection rules require otherwise.

If any dispute arises, the parties should first try to resolve it by reasonable communication and, where appropriate, by considering a practical compromise. Failure to reach agreement informally will not prevent either party from exercising their legal rights. These terms form the entire agreement between us and you in relation to the services, unless a written variation is agreed by both parties.

By booking with Gardeners Norbury, you confirm that you have read, understood, and accepted these Terms and Conditions. We may update these terms from time to time to reflect changes in law, operational practice, or service arrangements. The version in force at the time of booking will generally apply to that booking unless a later change is required by law or expressly agreed in writing.